FAQ
Frequently Asked Questions
Do wallpaper rolls come with installation instructions?
Yes! Every wallpaper order includes written installation instructions specific to your wallpaper type.
Should I order a sample first?
Yes. This is highly recommended.
Ordering a test swatch/sample before purchasing full rolls allows you to see the true color and scale in person, test wall adhesion and compatibility, and ensure the wallpaper works with your space and lighting
Because all wallpaper is made to order, returns and exchanges are not accepted for issues related to color preference, scale, or unsuitable wall surfaces.
How do I calculate how many rolls I need?
All wallpaper panels are 24 inches wide, which is the measurement you’ll use to calculate how many rolls you need for your project.
Each panel includes a 1/2-inch overlap on one side to ensure the pattern aligns properly during installation. This overlap is not included in the stated design measurement.
**Measure twice, order plenty**
Because every order is printed specifically for you, slight color variation may occur between separate print runs/orders. To ensure a seamless installation, I recommend ordering everything you need at once, plus a little extra.
What wallpaper materials do you offer?
✦ Peel & Stick Wallpaper: Perfect for DIYers and renters.
Features:
- Removable for up to 2 years without residue
- Wipeable
- Suitable for well-ventilated kitchens and bathrooms
- Printed with water-based latex inks
- GreenGuard Gold certified on FSC-certified paper
- Formaldehyde-, phthalate-, PVC-, PFA-, and VOC-free
- California Proposition 65 compliant
- Class A fire-rated
- Made in the U.S.A.
Please note: Peel & Stick wallpaper is not recommended for textured walls, freshly painted walls (allow paint to cure for 4+ weeks), or washable/scrubbable/non-stick paints.
✦ Pre-Pasted Wallpaper (Water-Activated Backing): A renter-friendly, DIY-friendly option.
Features:
- Removable
- Recyclable
- Wipeable
- Printed with water-based latex inks
- GreenGuard Gold certified on FSC-certified paper
- Formaldehyde-, phthalate-, PVC-, PFA-, and VOC-free
- California Proposition 65 compliant
- Class A fire-rated
- Made in the U.S.A.
Please note: Not suitable for textured walls, freshly painted walls (paint should cure for 4+ weeks), or washable/scrubbable/non-stick paints.
✦ PVC-Free Wallpaper: A durable, classic wallpaper option.
Features:
- Paste required (clay-based paste recommended)
- Wipeable
- Scratch- and scrub-resistant
- Printed with water-based latex inks
- GreenGuard Gold certified on FSC-certified paper
- Formaldehyde-, phthalate-, PVC-, PFA-, and VOC-free
- California Proposition 65 compliant
- Class A fire-rated
- Made in the U.S.A.
✦ Commercial Vinyl Wallpaper: Designed for high-traffic and commercial environments.
Features:
- Type II commercial-grade vinyl
- Ideal for commercial spaces, kitchens, bathrooms, and high-traffic areas
- Paste required (clay-based paste recommended)
- Scrubbable
- Stain- and scratch-resistant
- Made in the U.S.A.
What should I do when my wallpaper arrives?
Please inspect all rolls immediately upon delivery.
If you believe there is an issue with roll size or production, claims must be submitted before installation and include:
- Photos of the rolls
- Packaging showing lengths/sizing
- Any visible issue or defect
Wallpaper that has already been installed cannot be refunded or replaced for sizing issues.
Who designs your wallpaper?
I do!
Every design at Hemlock House is created by me. When you purchase, you’re supporting an independent artist and designer dedicated to creating wallpaper that feels both sophisticated and distinctive.
What is your return policy?
Because all wallpaper is made specifically to order, returns and exchanges are not accepted except in cases of:
- Production flaws
- Damage during shipping
Returns or exchanges cannot be accepted for:
- Incorrect measurements
- Color differences between screen and print
- Ordering the wrong wallpaper type
- Incompatible wall surfaces
This is why ordering a sample/swatches first is strongly recommended.